This Acceptable Use Policy applies to customers and anyone using services, systems, networks, hosting, email, connectivity, IP addresses or domain services supplied or managed by ION IT.
Lawful and responsible use
Services must be used lawfully, responsibly and in a way that does not harm ION IT, other customers, suppliers, networks or the public. Customers are responsible for activity originating from their users, devices, credentials, applications and hosted content.
Prohibited activity
- Unauthorised access, vulnerability scanning, exploitation, credential attacks or interception of data.
- Malware, ransomware, botnets, command-and-control infrastructure, phishing or distribution of malicious code.
- Denial-of-service attacks, deliberate overload, traffic amplification or activity that materially degrades a service.
- Sending unsolicited bulk email, address harvesting, deceptive messaging, forged headers or operating an open relay.
- Hosting, transmitting or linking to unlawful material, or material that infringes intellectual-property, privacy or other legal rights.
- Fraud, impersonation, harassment, threats, abuse, or attempts to evade lawful restrictions.
- Providing false registration, account or contact information.
- Circumventing quotas, security controls, rate limits, authentication or technical restrictions.
- Using a domain name in breach of applicable registry rules or dispute policies.
Security responsibilities
Customers must take reasonable steps to secure accounts and systems, apply supported updates, use appropriate authentication, prevent unauthorised relaying or proxying, and respond to security notices. Compromised credentials or devices must be reported promptly.
Network and resource use
Services described as unlimited or unmetered remain subject to fair and technically reasonable use. Activity that causes persistent congestion, excessive load, storage exhaustion, reputation damage or instability may be restricted. We will normally contact the customer before imposing a lasting restriction unless urgent action is needed.
Investigation and enforcement
We may investigate suspected breaches, preserve relevant logs, request information, block traffic, quarantine systems, suspend services or notify an upstream supplier, registry or competent authority. Action will be proportionate to the risk, severity, evidence and urgency. Immediate action may be taken where necessary to contain harm or comply with law.
Reporting abuse
Send abuse reports to info@ionitltd.net. Include the affected IP address, domain or account, timestamps with time zone, full email headers or relevant logs, and a clear description of the issue. Do not send passwords or unnecessary sensitive information.
Changes to this policy
We may update this policy to reflect legal, technical, supplier or threat changes. The version published on this website applies from its stated update date, subject to any contractual notice requirements.